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Updated Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs)

  • Writer: filfoxlawgroup
    filfoxlawgroup
  • May 15
  • 2 min read

The Securities and Exchange Board of India (“SEBI”), vide circular no. SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/67 dated May 14, 2025, has issued an updated Investor Charter for Registrars to an Issue and Share Transfer Agents (“RTAs”). This revision aligns with SEBI’s continued efforts to enhance investor protection, promote transparency, and keep pace with technological advancements and regulatory reforms, such as the introduction of SCORES 2.0 and the Online Dispute Resolution (“ODR”) platform.


Key Highlights of the Circular


ObjectiveTo ensure a consistent, transparent, and investor-centric approach in services rendered by RTAs while fostering financial inclusion, literacy, and trust in the Indian securities market.


Investor Charter Updates

  • The updated Investor Charter (Annexure A to the circular) provides a comprehensive outline of RTA services, service timelines, investor rights, and grievance redressal mechanisms.

  • It also incorporates the use of recent digital platforms such as SCORES 2.0 and SMARTODR for efficient handling of investor complaints and disputes.


Dissemination Requirements

  • All registered RTAs are required to disseminate the updated Investor Charter through their websites and via email to investors.

  • RTAs must also display the Charter at prominent locations in their offices.

  • The Registrar Association of India (RAIN) will publish the Charter on its website.


Complaint Disclosure

  • To promote transparency, RTAs must disclose monthly data regarding complaints received and redressed on their websites in the format specified in Annexure B of the circular.

  • These disclosures must be made by the 7th of every month and are in addition to existing SEBI-mandated disclosures.


Grievance Redressal and ODR Mechanism

  • Investors may file complaints directly with the RTA, through stock exchanges, or via the SCORES 2.0 platform.

  • If unsatisfied with the resolution, investors can opt for the SMARTODR platform for online conciliation and arbitration.

  • The ODR process includes a defined timeline for redressal, conciliation, and arbitration, ensuring timely and effective resolution.

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